Stuck on a feed issue and support has asked for your debug log? It only takes a minute to generate. Your plugin’s system report gives our team a quick snapshot of your feed settings and site environment, so we can diagnose the problem without a lot of back and forth. It includes how your feeds are configured and which versions of WordPress, PHP, WooCommerce, and Product Feed Pro (or Product Feed Elite, if active) you’re running. For some issues, our team also asks for your WooCommerce system status report, which is covered further down.
Before you send anything, try these quick resources first. They solve most issues without needing support:
- Browse our knowledge base for step-by-step guides
- Check the FAQs on the article that matches your issue
- Search the WordPress.org support forum for similar reports
Prerequisites
- Plugin version: Update to the latest version of Product Feed Pro (and Product Feed Elite, if it’s active) before you contact support. Older versions may be missing fixes and can lack the built-in debug tool this guide uses. Check your installed version on Plugins → Installed Plugins in your WordPress admin, and compare it against the latest release on the Product Feed Pro changelog or the Product Feed Elite changelog.
- WordPress admin access: You need access to your site’s WordPress admin to open the System check tab and generate the report.
Get your Product Feed debug log
- In your WordPress admin, go to Product Feed → Settings.
- Open the System check tab. The page heading reads Plugin systems check once you’re there.
- Click Download log to save a file named
pfp-debug-log-<date-and-time>.txt, or click Copy to clipboard to copy the text instead (use this if you’re posting on the WordPress.org forum, see Send your reports below).
Get your WooCommerce system status report
Our team sometimes also needs your WooCommerce system status report. This covers site-wide details like your server environment, active plugins, and theme, which the Product Feed debug log above doesn’t include. Only generate it if our team asks for it.
- In your WordPress admin, go to WooCommerce → Status.
- On the System status tab, click Get system report.
- Click Download for support to save it as a file, or click Copy for support to copy the text instead (use this if you’re posting on the WordPress.org forum).
Send your reports to support
Paid Product Feed Pro license or Product Feed Elite: Go to My Account → Support. Try the Smart Support Assistant chat first, it answers common questions instantly. If it doesn’t solve your issue, click create a support ticket at the bottom of the page.
On the ticket form, upload your Product Feed debug log to the Feed System Report field and your WooCommerce system status report to the WooCommerce System Report field.
Free version of Product Feed Pro: Post on the WordPress.org support forum instead. The forum doesn’t accept file attachments, so paste the text you copied with Copy to clipboard or Copy for support. Paste each report into its own Code block rather than as plain text. It keeps the report readable and separates it clearly from your message.
Add a code block for each report in the forum
Open a code block from the toolbar: Click the block-type icon in the toolbar (it looks like a paragraph mark, ¶), then choose Code under Transform to.
Or open one with a slash command: Type / at the start of a new line, then choose Code from the menu that appears.
Paste your report: Paste your copied report text into the empty code block.
Sending both reports? Add a short heading above each one (for example, “WooCommerce System Status” and “Product Feed Pro System Report”), each followed by its own code block.
What we receive and how we use it
Your Product Feed debug log shows how your feeds are set up (including each feed’s settings and filters) and which plugin, WordPress, PHP, and WooCommerce versions are active on your site. Your WooCommerce system status report additionally covers your site’s URL, active plugins, theme, and server environment. Neither report includes customer data, order details, or payment information. Even so, only post either report where our team can see it: your support ticket, or your own WordPress.org forum topic. A support ticket is private, but a forum topic is public and visible to anyone, so don’t paste a report into an unrelated thread or anywhere else outside these two places.
Troubleshooting
FAQ
Need more help?
If you have a paid Product Feed Pro license, or you’re running Product Feed Elite, open a support ticket for any question, not just debug log issues.
If you’re on the free version of Product Feed Pro, post on the WordPress.org support forum instead.
