Help, my feed won’t update or is stuck processing!

Sometimes a product feed may get stuck during feed feed-generating process. This can happen for several reasons, and the root cause isn’t always obvious. Below are the most common issues and how to resolve them.

1. Schedule Action Failure

The plugin uses Action Scheduler to generate and process feeds. If a feed is stuck, it may be due to a failed scheduled action.

How to check:

1. Go to WP Admin > WooCommerce > Status > Scheduled Actions.
2. Under the In Progress tab, see if there’s a feed action running.
3. If not, check the Failed tab.
4. Look for an event with the hook adt_pfp_as_generate_product_feed_batch That matches your stuck feed ID.

If you find an error like below:

• It often indicates your server’s max_execution_time is too low (less than 300 seconds).
• Increase it in your hosting configuration (your hosting provider can help).

2. Batch Size

If you’re seeing timeout errors (like the one shown above), your server may be struggling to process too many products at once. This often happens when the default batch size is set higher than your server’s available resources can handle.

To resolve this, try reducing the batch size in the Product Feed plugin settings. A smaller batch size lowers the server load during feed generation and helps prevent the process from getting stuck.

Follow this step-by-step guide to learn how to adjust the batch size in the plugin.

Theme/Plugin Conflict

Conflicts with other themes or plugins are a common cause of stuck feeds.

Plugin Conflict Test:

1. Deactivate all plugins except:
   • Product Feed Pro
   • Product Feed Elite (if installed)
   • WooCommerce
2. Check if the issue is resolved.
3. If yes, reactivate plugins one by one and test after each activation to find the conflicting plugin.

Theme Conflict Test:

1. Switch to a default theme (e.g., Twenty Twenty or Storefront).
2. Check if the feed processes correctly.

If you find a conflict, contact our support team with the details.

Note: Theme or plugin conflicts may also trigger fatal errors. If that happens, see the section below.

4. Fatal Errors

A fatal error may stop the feed process.

How to check:

1. Go to WP Admin > WooCommerce > Status > Logs.
2. Open the latest fatal-errors log.
3. Look for entries related to:
   • woo-product-feed-pro
   • woo-product-feed-elite

If you find an error, share the log with our support team.

By following these steps, you can usually determine if the issue is related to hosting limits, batch size, or conflicts with other plugins or themes.

Issue Not In the List

If none of the above fixes your issue, feel free to create a new ticket to reach out support team.

Please note that the ticket support system is exclusive to Product Feed ELITE users.

If you’re using only the Product Feed Pro plugin, feel free to open a new topic in the WordPress.org forum.