Product Feed Pro troubleshooting guide

This Product Feed Pro troubleshooting guide covers the most commonly faced issues and how to resolve them.

Prerequisites

• A working WooCommerce store with Product Feed Pro or Product Feed Elite active.
• Administrator access to the WordPress dashboard, including WooCommerce > Status (for logs and scheduled actions) and the Product Feed > Settings page.

First steps for any feed issue

Check for plugin or theme conflicts

Conflicts with third-party plugins or themes are among the most common causes of issues. To identify a conflict:

1. Deactivate all plugins except:
   • WooCommerce
   • Product Feed Pro and/or Product Feed Elite
2. Switch to the default Storefront theme.
3. Re-test the issue.
   • If the issue no longer occurs, reactivate your other plugins and theme one at a time until the conflict reappears.

This process isolates the source of the conflict and identifies whether a third-party extension is responsible.

Verify plugin versions

Ensure all relevant plugins are updated to the latest versions. Updates frequently contain fixes for known issues.

View our changelog for more information:

• Product Feed Pro changelog
• Product Feed Elite changelog

Review error logs

Error logs provide detailed insights into the root cause of issues.

1. Navigate to WooCommerce > Status > Logs.
2. Look for a file named fatal-errors.
3. Review the file for relevant error messages indicating the source of the problem.

Common feed issues and resolutions

My feed is stuck

Feeds may become stuck if the server prematurely terminates the process or if a conflict occurs.

Recommended actions:

• Create a new feed or duplicate the existing feed.
• Stop and manually refresh the feed.
• Review failed scheduled actions under WooCommerce > Status > Scheduled Actions > Failed Actions.

Missing ACF custom fields

Advanced Custom Fields (ACF) is not officially integrated with Product Feed Pro/Elite. In some cases, mappable custom fields may not appear.

Resolution:

• Clear the product attribute cache by clicking Clear custom attributes cache under Product Feed > Settings.

The feed XML file returns a 404 error

Some servers automatically rename file names to lowercase, which can cause XML file access errors.

Resolution:

• Navigate to Product Feed > Settings.
• Enable Convert feed URLs to lowercase.
• Refresh the feed.

My feed doesn’t have all my products

If not all products appear in the feed, review the following:

• Are rules or filters excluding products?
• Is the Include Variations option enabled?
• Are the missing products a custom type that’s not currently supported?
• Is Only include default product variation enabled?
• Is Only include lowest priced variation enabled?

For additional information, see the troubleshooting article for missing products.

The feed refresh uses too much server resources

Product Feed Pro/Elite relies on WooCommerce Scheduled Actions, which are optimized for stability and resource efficiency.

If server resource usage is excessive:

• Adjust the batch size under Product Feed > Settings.
• The default value is 750; begin with 300 and adjust as needed.

You can learn more in the batch size configuration guide.

Verify: after lowering the batch size, run a manual feed refresh and confirm under WooCommerce > Status > Scheduled Actions that the feed actions complete without failing, and that no new entries appear in the fatal-errors log.

Feed generation is slow on stores with many orders

On stores with a large order history, feed generation could be slow because the total product orders query (used for the total_product_orders attribute) ran on every product, even when no feed mapped that attribute.

Resolution:

• Update Product Feed Pro to version 13.5.0 or later. From this version the query only runs when a feed actually maps total_product_orders in its attributes, filters, or rules, so most stores skip it entirely.
• If you do map total_product_orders and still need faster generation, reduce the batch size as described above.

Verify: after updating, run a manual feed refresh and confirm that feed generation completes noticeably faster, with feed actions clearing normally under WooCommerce > Status > Scheduled Actions.

Google Merchant Center reports a price mismatch

This occurs when the price in the XML feed differs from the price visible on the product page.

Recommended checks:

• Compare the feed price with the product URL in an incognito browser.
• If accurate, request a re-sync in Google Merchant Center or wait for data to refresh.

You can learn more in the guide on fixing Google’s product price mismatch issue.

Facebook catalog or feed shows duplicate items

Duplicate product listings may occur when using WPML or similar translation plugins.

See the guide on fixing duplicate products in the Facebook catalog for WPML translations.

Need help?

If issues persist after following the steps above, please contact support. Before submitting a ticket, send your debug log or system report to support. If the report is lengthy, please attach it as a file.

• Product Feed Pro (free users): post on the WordPress.org support forum.
• Product Feed Elite (premium users): reach our team through the AdTribes contact form for priority support.